Shipping, Return and Exchange | Maskline Cosmetics

Shipping & Delivery

International Delivery:

  • International Express Shipping cost will be calculated in Cart Page & Checkout page.
    Starts from BD 2.500 ($6.50) and it will be calculated depends on weight and destination.
  • Free International shipping will be applied on orders above than BD 60.000 ($150.00)
  • Delivery to the GCC countries will take between 2-5 working days.
  • Delivery to the rest of the world will take between 3-12 working days.

Local Delivery:

  • Normal Delivery (within 48 hours) for BD 1.500
  • Express Delivery (within 24 hours) for BD 2.000
  • Discount on delivery charge will applied be when you have more items on your cart.
  • Free Normal Delivery will be applied on orders above than BD 15.000
  • Free Express Delivery will be applied on orders above than BD 25.000
  • We don’t deliver on Friday.

Order Processing:

  • Orders before 4:00 pm will be processed within 24 hours.
  • Orders after 4:00 pm will be processed within 48 hours.
  • Orders placed on Friday will be processed on Saturday.
  • All orders will be shipped during working days.

Returns & Exchange

  • You can return the item within 5 days of the delivery date, if the item is sealed and unused, you will have the option of full refund or exchange.
  • International buyers will have to cover the returning fees.
  • For damaged items, you will need to notify us within 3 days of delivery date, we will issue a refund or send a replacement with no extra charges.
  • Pictures (for the damaged items) and Receipts (or Order Number) are necessary to complete the process, you can send them either to info@elfbh.com or whatsapp 36362006.

Refund  Process

  • Cash orders will be refunded in the store (Jid Ali branch).
  • Credit Cards, Debit Cards, PayPal, B-Wallet & STC Cash orders will be refunded to your accounts.
  • Shipping fees will only be refunded in case of a full refund of damaged/defective item.